2300 Glenwood Ave, Joliet, IL 60436 / (815) 730-2617


What Does an Individual Service and Support Advocacy or ISSA do?

We are available to advocate for individuals who receive Home and Community Based Waiver (HCB Waiver) services such as CILA, HBS and Day Program funded by DHS Division of Developmental Disabilities.

We work for your Independent Service Coordination (ISC) Agency. This means we are separate from DHS and from the provider that is supporting you.

Individual Service and Support Advocacy or ISSA is a state mandated program so there is no cost for this support to you or your guardian.

We will meet with you 3 times a year at your home and at your day program, if you have one. For anyone in the Children’s Home-Based Support Services Program ALL visits must be in the child’s home.

We will also attend your annual service planning meeting to support you and your family and to ensure that your choices and service needs are included in the annual plan. We review the final plan and approve it. You and your guardian also review and approve the final plan.

We are here to work with you and to help ensure you are satisfied with your services but also to check that you are getting the support you need to be healthy and safe. We help you to advocate for your rights and your choices and work with you to resolve any major conflicts.

We are here to support you and your family when emergencies happen or if you want to change who you are getting your residential or vocational services from.

We will work with you, your family, your provider and DHS DD to figure out what services will work best. When you need us to we will contact your service provider to be sure everyone understands what you are asking for.

We will also talk with you and your family/guardian to be sure you understand how your choices could change what services you are getting and to help figure out the best choice for you.

Individual Service and Support Advocacy (ISSA)

  • Can only be provided by Independent Service Coordination Agency (ISC)
  • For both Children and Adults
  • No cost to individuals or families enrolled in a HCB Waiver program
  • Complete 3 visits a year either at your home or vocational program or another natural setting – all are face to face visits. ISC will contact you prior to the visit
  • ISSA attends and participates in your annual service plan meeting
  • Approves the final service plan along with you and your guardian
  • Provide Advocacy and instruction in Self-Advocacy when needed
  • Reviews the quality of your services and your satisfaction
  • Assistance in emergency situations and with conflict resolution
  • 25 hours per fiscal year is state maximum to offer these supports per DHS DD
  • Additional hours can be offered with prior approval by DHS DD

What are the state Guidelines for the ISSA program?

On the DHS DD website you can see the most current state guidelines and procedures for the ISSA program. The ISSA Guidelines:



In light of the current public health crisis facing all communities, Service Inc. of Illinois will continue to follow guidance from the Illinois Department of Human Services (DHS) and adhere to any local, county or city ordinances and regulations regarding COVID-19. As of July 1, 2020, Service Inc. of Illinois will be opening all office buildings with limited staff and limited hours to mitigate the risk of exposure. Independent Service Coordinators and Service Coordinators are available to support clients and families via phone, email and video platforms.

More Information Regarding DD Programs.